Della peformance Issue / Performance
2 days

We are currently facing some issues with the Della Server.

Please have users use LiveArchive while we pinpoint this issue.

Thank you for your patience.

Autodiscover prompt on 2016 Investigating / Notice
3 days

Between the hours of 4am - 930am Eastern, Outlook users would have seen a autodiscover prompt for an account not tied to their organization ( in error. The autodiscover prompt was a result of us testing public folders for our 2016 environment and that account was one of our demo public folders. Although no users could see or open the public folder, autodiscover detected it as an available mailbox and begun to prompt users about allowing Outlook to try and connect to the public folder.

The public folder was disabled and we will investigate this further into the off hours

Della Issues (Resolved) Issue / Performance
20 days

We have fixed the issue with Della.

The issue was attributed to some settings that were promptly enhanced in order to prevent this issue in the future.

Please verify and thank you for your patience.

07/26/2019 13:33 PM 23 days

We are currently facing some issues with the Della Server.

Please have users use LiveArchive while we pinpoint this issue.

Thank you for your patience.

Admin Portal/XDREF Feature Update. Investigating / Notice
7 days

New features/Options are now available  in the Admin Portal:

- Ability to upload a file (csv) that contains multiple blacklist entries (domain level)

- Phishing logs (sp,domain, user level )

XDREF Feature Update

Added - When whitelisting or blacklisting, XDREF will now be adding the same rules to any alias's you may have. This includes alias's domains as well (if you're whitelisting on the Domain level) Feature Update Investigating / Notice
8 days

Quick update, we continue to work on as we roll out new functionality, settings, and ease of use. Here is what we did today:

- Currently working on the ability that if you whitelist or blacklist for one alias, it'll trickle down to all aliases and the main account. 

- To add to that, the functionality to whitelist and blacklist items for an alias domain to trickle down to all alias domain's and the Main Domain.

- Rolled out the wild card feature we have on our standard whitelists and blacklists. Meaning you can now do an entry for :

- * - to grab all sub-domains for the domain

- - to whitelist/blacklist the domain itself

We'll continue to update you with new features as we continue to update the service. 

Della peformance (Resolved) Issue / Performance
8 days

The issues with DELLA is fixed.

We have verified that email is flowing properly.

Again, thank you for your patience in this matter.

07/10/2019 11:32 AM 8 days

We are currently seeing some issues with DELLA.

We are looking into the issue and  are working on getting it resolve ASAP.

Please standby and thank you for your patience on this issue. Update Investigating / Notice
9 days

Quick update, we continue to work on as we roll out new functionality, settings, and ease of use. Here is what we did today:

- Reduced log databases, seeded archive log databases

- Rolled out analytics modules for frequent refresh (redirect to help in case they aren't reading the screen)

- Added more tld validations to make sure hackers can't sabotage the firewall by whitelisting all tlds (our liability)

- Exposed additional monitoring and management control panels for support for immediate remidiation

- Added additional warnings for URLs (whitelisted or not) that lead to executable content

ExchangeDefender Phishing UI Changes Investigating / Notice
10 days

We have been rolling out new features and fixing bugs / tweaking things on all day, here is the summary so far:

- We have made the Link: window more prominent

- We have added a link to Report Issue for phishing advice & support purposes.

- We have been optimizing the search and redirect code all day, to automatically review/whitelist sites that are visited often.

- BUGFIX: Whitelist core

- BUGFIX: Email redirection, mailto: automatically redirects

- BUGFIX: Redirect on Whitelist, when client clicks to whitelist and is authenticated, system will automatically redirect

- BUGFIX: Change text from "Link:" to "Click below to proceed to the site:"

ExchangeDefender Pishing Firewall Whitelists (Resolved) Issue / Performance
13 days

During the final phase of ExchangeDefender Phishing Firewall deployment, our whitelists briefly stopped working. This means that the users were prompted with the info screen every time they clicked on any link, good or bad, which should not be happening. An emergency patch at 2:30 PM EST was deployed and now whitelist and permitted list code is in effect.

Info: By default, ExchangeDefender Pro clients will only see the warning screen under 2 conditions: 1) Domain they clicked on is categorized as a malicious source of phishing/malware or 2) Domain is not one of the top domains on the Internet and is not on the whitelist (typically, this is where phishing content is generally directed to). For most users, warning/redirection screen should seldom be displayed.

SharePoint errors (Resolved) Issue / Performance
21 days

The issues was identified as the servers were not able to boot up after hardware swap for improved performance.

This was quickly fixed and the performance of the server was enhanced.

Thank you for your patience.

06/28/2019 12:43 PM 21 days

We are getting reports of certain domains not being able to log into their sharepoint sites.

We are investigating the issue and will keep you updated.

Thank you for your patience.

General Internet Outage (Resolved) Investigating / Notice
24 days

The outage seems to be reported as fix about 16:00 EST yesterday.

It seems Verizon was responsible for the outage due to a widespread BGP routing leak. This affected a number of Internet services and a portion of their traffic.

BGP acts as the backbone of the Internet, routing traffic through Internet transit providers and then to services. There are more than 700k routes across the Internet. By nature, route leaks are localized and can be caused by error or through malicious intent.

Thank you for your patience in this matter.

06/24/2019 13:52 PM 25 days

It has been brought to our attention that several popular sites like Google, Amazon, Reddit, and Spectrum — just to name a few — are experiencing issues this morning. Those issues appear to have begun around 6 or 7 AM ET.

Problems appear to be clearing up as of 8:40 AM, it's likely going to take some time before everything is running smoothly again. Reports are still going up on DownDetector as of writing.

We will continue to monitor the situation as it develops.

Thank you for you patience in this matter.

Admin Maintenance (Resolved) Issue / Performance
29 days

If your users haven't received their scheduled Quarantine Reports, please know that you can resend the reports. 

Simply log into ( with either your SP or Domain level account.

Once there, select accounts, and find the users who are reporting that they haven't received it. Once they've been selected, click on the Actions button then click on the "Resend SPAM Report" Button. 

If you're still experiencing issues with receiving SPAM Messages, please let us know and we'll be more than happy to take look into it. 

06/20/2019 15:00 PM 29 days

The issue with the admin site ( and ExchangeDefender Encryption portal ( has been addressed. The issue was related to some services exceeding connection counts (similar to "all circuits are busy now") in which some clients were displayed the error when the connection to the backend services could not be made. Out of abundance of caution, we put up a maintenance notice while resource adjustments were done. Everything is back to normal, mail is flowing.

Specifically, the issue was with the database facilities used for event logging. It did not affect the actual mail processing services.

503 Phishing Links (Resolved) Issue / Performance
1 days

The issue has been fixed. It was found out to be an issue with our hosting company.

Thank you for your patience.

06/17/2019 13:26 PM 1 days

We are currently getting error reports about phishing links redirecting to an error 503.

We are currently working on fixing the issue.

Warning Messages (Resolved) Issue / Performance
1 days

As of noon EST, the issue has been addressed and we have not seen another instance of a malware related DDoS. The problem has been addressed around 8:30 EST, fixed, put back into production for testing at 11AM and into full production around 11:30. As of 2PM EST, everything is in the clear.

For the messages that were received previously and that were affected by the DDoS, the malware scan only disarms the dangerous HTML entities. All legitimate email clients send messages in both HTML and text content, and they will show HTML version if available by default (hence why some saw the warning). To see the actual message just right click, select View Source, and you'll see the text version of it.

As of 9AM, this bug affected 117 messages of which 82 came via typical "marketing" junk source from Indeed, Constant Contact, and vresp.

We believe this problem will not show up due to a change in how we're logging and disarming these bug/tracking entities, but we will keep an eye on it as usual.

06/14/2019 13:22 PM 4 days

We are still working on the issue that was causing the problem, and have disabled the scan that was being affected in order to assure email delivery.

We are investigating and will provide an update when the problem has been resolved.

However, all mail should be arriving without an issue and without the DDoS notice.

If the message had critical / important information (in our searches it appears to have overwhelmingly affected mass mailing platforms like indeedmail, constantcontact, vresp) you can still see it by viewing the source of the message.

Just Right click, select View Source and you'll see the text version of the message.

06/14/2019 12:49 PM 4 days

We are investigating a reported issue regarding DDoS warning messages this morning as we've had a higher than usual number of messages crashing the security/antivirus engine during the scan.

We hope to have it resolved shortly.

In the meantime, if you can ask the client to resend the message, please do.

Minor mail delays (Resolved) Issue / Performance
14 days

Mail flow speeds have returned to normal

06/04/2019 16:40 PM 14 days

We've enabled LAX and will be smoothing out the queues between the data centers for the next 15 minutes. Mail flow should resume normal speed by 1PM Eastern

06/04/2019 15:48 PM 14 days

Our monitoring begun alerting about latency and packet loss issues with our LAX data center starting at 11:31AM. To mitigate any potential issues with delivery, we've elected to pause mail flow going to our LAX datacenter. While LAX is paused, Dallas will see mail delays up to 5 minutes but is able to handle the overall load. We will enable LAX once we see the packet loss subside. 

SPAM Issues (Resolved) Issue / Performance
14 days

We have received reports of a large SPAM outbreak going through our Inbound network. 

The messages are of the sextortion variety and are claiming to have sensitive information/video/recordings of users and that they have to pay a Bitcoin ransom so that the perpetrators do not release the footage. 

Please do not fear as the messages are benign in nature. If you or your clients are currently receiving messages like that, please open a support ticket and attach the unforwarded (we need the ORIGINAL) message in the ticket so we can analyze the headers and send you what domains to blacklist. We'll also use the message you send as a sample to track the different variants of the messages so we can create rules and enforce them immediately.

We appreciate your patience in this matter. 

Issues with Della (Resolved) Issue / Performance
14 days

The issues with our DELLA Cluster has been resolved. 

One of the transport hub services wasn't running properly so we had to restart the service and mail began flowing properly. 

If you are still are experiencing issues with this, please let us know via a Support Ticket and we'll be more than happy to assist you. 

06/03/2019 12:07 PM 15 days

We are currently facing issues with Della server.
We are investigating and fixing the issue. 

Thank you for your patience.

Webfile Server Upgrade (Resolved) Investigating / Notice
14 days

Upgrade completed

05/30/2019 20:35 PM 19 days

At 9:00 PM Eastern we will be upgrading the Web File Server service in order to support larger downloads/uploads. The upgrade is planned to take less than 10 minutes to complete. During the upgrade, customers will receive a maintenance notification regarding WFS until the upgrade is completed.

Office power outage (Resolved) Outage
19 days

We have currently regained powered back at our main office.

We will monitor for 24-48 hours to verify that the issue has been fixed.

Thank you for your patience.

05/30/2019 11:37 AM 19 days

We are currently facing power outages at our main office. 

At the moment it's not affecting any mail flow and everything should be running as normal. 

We are monitoring the situation and will update ASAP.

05/29/2019 13:36 PM 20 days

We have currently regained powered back at our main office.

We will monitor for 24-48 hours to verify that the issue has been fixed.

Thank you for your patience.

05/29/2019 12:46 PM 20 days

We are currently facing power outages at our main office.

At the moment it's not affecting any mail flow and everything should be running as normal.

We are monitoring the situation and will update ASAP.

Replacing predicted failure disk (Resolved) Investigating / Notice
25 days

Completed without any problems.

05/23/2019 15:39 PM 26 days

On Friday evening between 9PM - 11PM we will be replacing a bad disk in the LOUIE cluster which currently holds public folder data and transport service data. During the maintenance mail flow will be uninterrupted for domains that have "" as their delivery point for ExchangeDefender. All public folder access will be disabled during the maintenance period, however, any queued mail for the public folders will remain in queue. Regular mailbox operations will be uninterrupted.

Emergency Maintenance on Inbound nodes 19,41 and 42 (Resolved) Issue / Performance
27 days

After monitoring the network overall during our peak EST and PST hours, everything appears to be back to our normal nominal network performance, and in many cases significantly better than even our ordinary levels considering the elevated mail flow.

05/22/2019 11:20 AM 27 days

ExchangeDefender staff continued to monitor and tune our load balancing infrastructure through our cloud, particularly in our Los Angeles data center. Upgrades, improvements, and other optimizations should significantly increase performance. We will continue to monitor the situation and update this post throughout the day as we have more information but mail delivery should be significantly faster today.

05/21/2019 21:25 PM 28 days

We believe that the issues in Los Angeles have been addressed but we'll continue monitoring these systems. Nodes in this cluster were pulled in and out of production periodically while we tried to diagnose performance related issues (antivirus, DNS, routing, etc).

05/20/2019 16:29 PM 29 days

We've discovered some performance issues in the following nodes:




Our team is currently performing emergency maintenance on those nodes.

If you're experiencing any mail delays and the NDR's are saying they're coming from those nodes, please let us know. Our team is working hard to fix the issues so the delays do not continue., 

If you have any questions or concerns, please put in a support ticket @ or give us a call @877-546-0316

We appreciate your patience in this matter. 

Reverse DNS error (Resolved) Investigating / Notice
3 days

Issue has been resolved if any denials please try again. Thank you for your patience

05/15/2019 15:21 PM 3 days

We are currently looking into errors with Reverse DNS error for some users. We will update as it develops. Thank you.

Landlines (Resolved) Issue / Performance
3 days

Issue has been resolved. Thank you for your patience.

05/14/2019 19:43 PM 4 days

We are currently expecting issues with incoming calls to our landlines. We are working to fix the issue. We will update as it develops.

Level 3 outages (Resolved) Outage
2 days

The outages seem to be resolved. Thank you for your patience.

05/14/2019 19:41 PM 4 days

Currently Nationwide they are reported Level 3 outages. We will monitor the situation as it develops. Please expect slow response/loading times when using our system.

Sharepoint Issues (Resolved) Issue / Performance
1 days

Thank you for your patience. The issue has been resolved.

05/13/2019 15:26 PM 5 days

We are currently experiencing some issues with one of our Sharepoint nodes on Gladstone. 

Our team is currently investigating the problem and will have a resolution shortly. 

If you're on Gladstone and are experiencing issues with accessing Sharepoint, please open up a support ticket and let us know the sharepoint credentials so we can validate connectivity. 

Exchange Defender Quarantine Spam Reports (Resolved) Issue / Performance
9 days

The issue was fixed.

05/09/2019 12:54 PM 9 days

ExchangeDefender has received reports of several users receiving empty ExchangeDefender Quarantine SPAM reports. We are addressing the issue at the moment and will have it resolved today. In the meantime, all users can access their SPAM messages at or by clicking on the link in the email.

ROCKERDUCK single DB dismounted (Resolved) Issue / Performance
10 days

We noticed an unusual high level of MAPI failed responses for a single database. We begun an active host switch over which should have immediately completed with no service interruption. Unfortunately, the mount didn't immediately finish and is still processing the switch over. This database holds 90 mailboxes. Users on this database will be unable to access their mailbox until the switch over is completed. 

POP3 server mail1 issue (Resolved) Outage
18 days

Service has been restored to mail1

05/01/2019 02:19 AM 18 days

We are investigating an outage on ( Currently all services are inaccessible. This affects some web hosting clients who use the POP services

Pausing mail flow in Dallas 9PM (Resolved) Investigating / Notice
18 days

This was completed without any issue

04/30/2019 17:11 PM 19 days

We will be restarting some Dallas ExchangeDefender inbound node core components at 9:45PM until 10:00 PM on 4/30/19. We will pause mail flow going to Dallas at 9:30PM to prevent any mail flow issues from occurring. Mail will continue to route through our other data centers and there will be no interruption in mail flow.

SSL Certificate Issues (Resolved) Issue / Performance
19 days

We are currently experiencing some SSL Certificate issues on our GLADSTONE Cluster. We have identified the issue and are currently working to resolve it. We appreciate your patience.

Inbound Phone Issues. (Resolved) Investigating / Notice
19 days

We are currently experiencing issues with our inbound phone system. If you require immediate assistance or a callback, please open a support ticket @ and we'll be more than happy to assist you. 

We appreciate your patience in this mattter. 

Issues with Public folders on LOUIE (Resolved) Issue / Performance
25 days

The public folder issues on our LOUIE Cluster have been resolved. 

If you are still experiencing issues with accessing public folders, please let us know. 

We appreciate your patience in this matter. 

04/24/2019 14:57 PM 25 days

We are currently having issues with accessing Public Folders on our LOUIE Cluster. Our team is currently investigating these issues ans will provide an update as soon as it's been resolved. We appreciate your patience.

SSL Certificate Issues (Resolved) Issue / Performance
26 days

We have rectified the SSL issue on our Rockeduck cluster, we appreciate your patience in the matter. If you're still encountering issues, please call us 877-546-0316 or put in a support ticket Thank you again for your patience.

04/23/2019 15:17 PM 26 days

We are currently experiencing some SSL Certificate issues on our ROCKERDUCK Cluster. We have identified the issue and are currently working to resolve it. We appreciate your patience.

Mail Delays (Resolved) Investigating / Notice
16 hrs

The issue with the Mail Delays across both the Dallas and Los Angeles Data Centers has been identified and repaired. Mail should start flowing normally within a few minutes. If you have any questions or concerns, please contact our support team via Ticket or call us at 877-546-0316. We appreciate your patience.

Exchange 2016 Database Distribution Rebalance (Resolved) Investigating / Notice
2 days

We have scheduled a rebalance of active hosted database distribution on our Exchange 2016 Nodes. This will have no impact on customer accessibility. 

LOUIEMBOX7 Performance Issues (Resolved) Issue / Performance
2 days

Reboots have been scheduled for LOUIEMBOX7 due to Memory issues. This is scheduled for 930PM EST today. This will have no impact on customer accessibility.

Comcast Blacklist Rejections (Resolved) Investigating / Notice
6 days

We have received two (2) client complaints about email being rejected by Comcast. 

At the moment we aren't seeing issues with delivery to Comcast, none of our IP addresses on any outbound networks are on an RBL (, and manual telnet SMTP diagnostics tests are so far showing no issues either. This leads us to believe that it's a typical Comcast issue (rejecting mail randomly from different servers as they get swamped and overloaded during peak hours). Best practices for sending mail to Comcast or Yahoo is to just resend the message and hope a different server in their infrastructure accepts the message. When there are RBL issues, we immediately open a support request and start working with their postmaster staff.

Email delivery delays on Gladstone (Resolved) Issue / Performance
7 days

Maintenance task has been completed and we have not seen nor have we received reports of any issues.

04/10/2019 14:00 PM 8 days

Some users on the ExchangeDefender Exchange cluster GLADSTONE experienced significant email delivery delays throughout the day as we rebalanced our storage. This is a one-time event that was a side effect of a major maintenance task required to facilitate a change in processing of our Compliance Archiving mail. Traditionally, we stored ExchangeDefender mailboxes and journal mailboxes on same volumes which during peak hours could create a performance issue, and this maintenance task assured that going forward Exchange bottlenecks will not be a source of issues for clients that remain on our legacy Exchange infrastructure.

If this issue affected your clients adversely, please schedule a migration of their mailboxes to Exchange 2016 with our team immediately and we will make sure that they are moved to the front of the queue.

ExchangeDefender LiveArchive still received and sent messages in realtime allowing our clients to not feel a major performance impact.