Possible Network Instability Ahead Investigating / Notice
21 days

Recent world events and sanctions also impact network service providers (ISPs, fiber providers) and in the interconnected world this simply means: less reliable Internet for the next few days.

Major Internet backbone providers are leaving Russia and stopping routing for the .ru tld, and similar actions will be required of other western backbone providers. If you experience connectivity or performance issues for the next few days, we recommend checking Downdetector or ThousandEyes first to see if there are network issues affecting global backbone service or your local Internet service provider.

Of course ExchangeDefender staff will be happy to assist you with any issues you may encounter. If you need to open a support request regarding performance, connectivity or network event please include the following information in your ticket:

1. Local ISP

2. IP Address from the client site experiencing an issue. (can be obtained from our whois service)

3. Traceroute output to the following routers: 65.99.255.1, 72.249.180.1, 206.125.40.1 (Start > cmd > tracert 65.99.255.1)

This information helps us understand where the problem is being experienced and allows us to properly escalate/report a routing problem to the backbone provider.